Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Cherry Acres Animal Housing’s relationship with you in relation to this website.

The term “Cherry Acres Animal Housing” or “us” or “we” refers to the owner of the website whose registered office is Unit 6, Glebe Farm Industrial Park, Duck Lane, Shadoxhurst, Ashford, Kent, TN26 1LT.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Cherry Acres Animal Housing’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
 
Requirements prior to order:
All items are built to the specifications as detailed on this website. should you require any modifications, adjustments or alterations, contact must be made by email prior to order.
Where installation is included please ensure there is suitable access for your product before ordering, as we will not enter through the property – this will be discussed with the customer prior.
Where installation is included in your order, you agree to accept that you need to provide ample parking for our drivers in large vehicles, often long wheel base commercial vans.
Where delivery by courier has been agreed, there needs to be suitable access for the courier to deliver a pallet.
It is the customer’s liability to ensure that suitable access and space is available upon delivery.
The customer makes their order in full knowledge that any advice given about a product is merely guidance.
All prices online are the cost to the customer of the product – no discounts are available.
 
Lead Times:
Minimum lead time is 4 weeks with no exceptions. This lead time is purely for guidance and a more accurate delivery date will be provided by us when available. Where your product is being painted extra build time will need to be taken into consideration.
All orders are built to order. We do not carry stock.
 
Delivery:
Upon delivery we will:
Take photographs of the products and the ground we are laying on upon our arrival and also take pictures once your product is in situ.
Require all products to be signed for on delivery by the customer who made the original order and is named on all order documentation.
All housing as standard is delivered and built by our own drivers, working in this manner we can assure all of our products are built to the exact same standard as they were in the workshop.
We do not normally use outside courier firms to deliver your order unless you have specifically requested this yourself, although we cannot guarantee against accidental damage in transit if this is how you wish your order to be delivered. 
Smaller items will be sent out on pallets built for customer convenience.  If you do require an outside courier please select ‘delivery zone 5’ on the delivery choices and we will call you back to make the necessary arrangements.
We do not agree to make amendments or adjustments after delivery and installation.
You will be deemed to have accepted our product upon installation or when
You have told us/signed for your delivery
You have altered the item in any way
Parking and access:
Where installation is included in the order, liability lies with the customer to ensure that there is ample parking for a long wheel base van and suitable access to the installation area.
If your order is delivered by courier (most are on pallets), there needs to be suitable access for courier.
Late delivery due to circumstances outside of our control will not warrant a claim for any form of compensation, including refund.
 
Payment Terms
Full payment is required before commencement of the build.
In cases where a deposit is paid, all deposits are non-refundable and payments are to be completed before commencement of the build.
 
Returns:
At Cherry Acres Animal Housing we endeavour to provide all of our customers with high quality products.
Your right to cancel:
Your right to cancel is governed by the distance selling regulations.
As all our products are made to order, no refunds will be given for cancelled orders after the 14 day cooling off period
For hygiene reasons, no refunds will be given for returns of products that show any signs of use or damage.
 
Fault or damage:
If you do receive housing and it is faulty in any way we will:
Where possible, seek to fix it in situ there and then for you.
Where this is deemed not possible by our driver, and depending on the fault, we will either offer a full refund or replacement.
Please note that an item is not deemed faulty where:
There is general wear and tear, accidental damage or mistreatment of the product by the customer.
Repair or replacement:
As all items are built to order we cannot replace any items bought
We will repair any items are deemed faulty within 6 months. The item will be subject to inspection and we politely request photographic evidence of any claimed fault.
If we prove that in fact there is no fault we will not be subject to deliver any repair to the item.
Any complaints made need to be in writing by email to support@cherryacresanimalhousing.co.uk
Please be aware that bespoke products are non-refundable.
Please note: we will refund the price of the item to the purchaser once it is received by us. A refund of the original delivery charge and the charges for returning the item to us will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned.
Guarantee:
All timber used for our products also comes with a 2 year guarantee against rot.
Tax:
All prices include UK VAT at 20%